Q: &#;I&#;d buy solar panels from other places, do they work well with your portable power station?&#;
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A: As long as the panels meet our products&#; input requirements for the MPPT charge controllers in wattage and voltage.
Q: &#;Is there a complete package? Does the package include solar panels? I want to have everything I need. &#;
A: Sorry, all our IMDK portable power stations do not come with solar panels;
Q: &#;Do your portable power stations jump start a car?&#;
A: Yes, NE-700 and NE- are often used to jump start an electric car. But you need to buy extra cable.
Q: &#;Can I use the power stations while they are charging?&#;
A: Yes, this series of portable power stations all have the function of UPS (Uninterruptible Power Supply); and it is safe to power your electrical devices while you are charging the power stations.
Q: &#;Are your portable power stations safe?&#;
A: Yes, no need to worry unduly, as long as you use them with care. By the way, to reduce the likelihood of unexpected outcomes as much as possible, you might abide by the basic safety rules: regardless of any situation, keep the power stations dry to get rid of potential electrocution or other maintenance issues; in addition, when you need to charge multiple devices with the portable power stations, make sure to avoid trip hazards caused by trailing cables.
Again, our portable power stations are safe when used properly.
Q: &#;How long can I run the device before recharging it?&#;
A: The runtime depends on the model of the portable power station that you purchase. Different models have different energy storage capacities and different-sized batteries, determining how long they can run. In addition, the appliances that you hook up to the portable power station also affect the runtime to some degree. In particular, appliances that consume significant power (such as refrigerators or televisions) can drain the power stations much faster than low-power appliances such as laptops and phones.
Q: &#;What is the difference between power generators and portable power stations?&#;
A: The most fundamental difference is that portable power stations only store and deliver energy, whereas power generators can create and deliver energy (not all power generators can store the generated energy). More exactly, portable power stations need to store the energy by resorting to various charging methods like car adapters, AC wall plugs, and solar panels; so you can take the portable power stations with you and use the stored energy anytime you want.
Q: &#;It seems that a power bank can also meet my needs, so can you point out the difference?&#;
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A: Of course, selecting between a power bank and a portable power station depends on your needs. Power banks are more suitable for low-power output, short-term applications (such as charging speakers, tablets, mobile phones, and laptops on the go), and generally, they only have USB outlets; by comparison, portable power stations have a wide range of applications because they have more power capacity and outlets, they can plug into a car outlet, a wall, and a solar panel; and they are widely used for outdoor RV trips, camping, and home emergency backup.
Q: &#;Can all your portable power stations charge while they are in use?&#;
A: No, in this series, only the models that start with &#;NE&#; have this function. To run this function, you need to ensure that the input power is higher than the output power all the time. Otherwise, NO additional energy can be saved. An example can make this point clear: if the required input wattage is 800W, but your portable power station&#;s output power is up to 600W, your energy levels will drop quickly even though it seems that you are always &#;charging&#; the portable power station technically. This is easy to understand, you might ask yourself, &#;How can you fully fill a bottle with water when you are emptying it quickly?&#;
Q: &#;What type of battery do your portable power stations use?&#;
A: In general, our portable power stations default to adopting LifePo4 batteries (After all, LFPs are a safe and green option to run because they are cobalt-free); surely, we can also equip the products with ternary lithium-ion batteries, it is up to your needs.
Q: &#;Are you open to dropshipping?&#;
A: Yes, we welcome any form of partnership; we are a Chinese manufacturer of portable power stations; we have developed logistic systems for our global business, and we always deliver our products on time.
Q:&#;Can the batteries of the power stations be replaced by myself? And can the batteries be sold separately?&#;
A: Yes, the batteries inside our products are replaceable, whether the power stations use ternary lithium batteries or LiFePO4 batteries. And we can sell you the batteries you want. But in general, we don&#;t sell batteries separately; after all, both ternary lithium batteries and lithium iron phosphate batteries have a long life; as long as the power stations are used normally, you do not have to worry about the life of the batteries within several years. Currently, battery technology is advancing rapidly; from the point of view of an end customer, it may be an eligible option to replace the inner batteries after years of use. But if you are a distributor/wholesaler, replacing batteries does not favor the sale of new products although it is still profitable.
Q:&#;Do your power stations have a smart controller allowing users to integrate the devices into their existing power grids?&#;
A: Yes, the &#;NE&#; series portable power stations can be integrated into home grid by the built-in transfer switches for regular use or power outages.
Q:&#;Is it possible to increase the power capacity of the products by adding additional batteries?&#;
A: Yes, as long as batteries are wired in parallel, the power capacity can be increased.
Q:&#;I want to customize the logo, is there a required minimum order quantity?&#;
A: There is no MOQ; even though you just want to customize one portable power station, we can do it. Unlike other manufacturers that demand that the MOQ for customized orders should reach several hundreds of sets, we do not set a limit.
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